course overview

National Course Code: SIT30616

Training Package: Tourism, Travel and Hospitality Training Package


Skills List: ✓

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

course duration

1 Year

rpl assesment time

1 – 3 months depends on the quality of evidences.


It is recommended that students should be aged 16 years or older or have completed year 12, however for RPL assessment the applicant need to provide several years of experience.

course content

15 units must be completed:

  • 7 core units

  • 8 elective units, consisting of:

  • 1 unit from Group A

  • 5 units from Group B

  • 2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

BSBWOR203 Work effectively with others

SITHIND002 Source and use information on the hospitality industry

SITHIND004 Work effectively in hospitality service

SITXCCS006 Provide service to customers

SITXCOM002 Show social and cultural sensitivity

SITXHRM001 Coach others in job skills

SITXWHS001 Participate in safe work practices

Elective units

Group A

SITHIND001 Use hygienic practices for hospitality service

SITXFSA001 Use hygienic practices for food safety

Group B

Accommodation Services – Front Office, Housekeeping and Porting


CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

CPPCLO3013A Clean window coverings

CPPCLO3016A Wash furniture and fittings

SITHACS001 Clean premises and equipment

SITHACS002 Provide housekeeping services to guests

SITHACS003 Prepare rooms for guests

SITHACS004 Launder linen and guest clothes

SITHACS005 Provide porter services

SITHACS006 Provide valet services

SITHACS007 Conduct night audit

SITHACS008 Provide accommodation reception services

SITTTSL007 Process reservations

SITTTSL010 Use a computerised reservations or operations system

Client and Customer Service, and Sales


SIRXSLS001 Sell to the retail customer

SIRXPDK001 Advise on products and services

SITXCCS002 Provide visitor information

SITXCCS004 Provide lost and found services

SITXCCS005 Provide club reception services

Commercial Cookery and Catering, and Kitchen Operations


SITHCCC002 Prepare and present simple dishes

SITHCCC003 Prepare and present sandwiches

SITHCCC004 Package prepared foodstuffs SITHCCC006

Prepare appetisers and salads


SITHKOP001 Clean kitchen premises and equipment

Computer Operations and ICT Management


BSBITU202 Create and use spreadsheets

BSBITU301 Create and use databases

BSBITU306 Design and produce business documents


BSBFIA301 Maintain financial records

SITXFIN001 Process financial transactions

Food and Beverage

SIRRRPK006A Recommend liquor products

SITHFAB001 Clean and tidy bar areas

SITHFAB002 Provide responsible service of alcohol

SITHFAB003 Operate a bar

SITHFAB004 Prepare and serve non-alcoholic beverages

SITHFAB005 Prepare and serve espresso coffee

SITHFAB006 Provide room service

SITHFAB007 Serve food and beverage

SITHFAB008 Operate and monitor cellar systems

SITHFAB009 Conduct a product tasting for alcoholic beverages

SITHFAB010 Prepare and serve cocktails

SITHFAB011 Provide advice on beers, spirits and liqueurs

SITHFAB012 Provide advice on Australian wines

SITHFAB013 Provide advice on imported wines

SITHFAB014 Provide table service of food and beverage

SITHFAB015 Provide silver service

SITHFAB016 Provide advice on food

SITHFAB017 Provide advice on food and beverage matching

SITHFAB018 Provide gueridon service

Food Safety


SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

SITXFSA003 Transport and store food


SITHGAM001 Provide responsible gambling services

SITHGAM002 Attend gaming machines

SITHGAM003 Operate a TAB outlet

SITHGAM004 Conduct Keno games

SITHGAM005 Analyse and report on gaming machine data

SITHGAM006 Deal Baccarat games

SITHGAM007 Conduct Big Wheel games

SITHGAM008 Deal Blackjack games

SITHGAM009 Deal Poker games

SITHGAM010 Deal Pontoon games

SITHGAM011 Conduct Rapid Roulette games

SITHGAM012 Conduct Roulette games

SITHGAM013 Conduct Sic Bo games

SITHGAM015 Attend casino gaming machines

SITHGAM016 Deal Caribbean Stud games

SITHGAM017 Deal Casino War games

SITHGAM018 Deal Mississippi Stud games

SITHGAM019 Conduct Rapid Baccarat games

SITHGAM020 Conduct Rapid Big Wheel games

SITHGAM021 Deal Three Card Poker games

Working in industry

SITHIND001 Use hygienic practices for hospitality service

Group C



Carry out basic workplace calculations

Communication and Teamwork



Communicate in the workplace



Source and present information



Address protocol requirements




Use social media in a business

Environmental Sustainability



Participate in environmentally sustainable work practices

First Aid



Provide first aid




Receive and store stock



Maintain the quality of perishable items



Purchase goods

Languages other than English



Conduct basic oral communication in a language other than English



Conduct routine oral communication in a language other than English




Monitor and control individual and crowd behaviour

Work Health and Safety



Identify hazards, assess and control safety risks


The above list includes units being offered at All Australian Training and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.

the relevant State.